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Support
CycleWar Support Centre
Contact us
Email: support@cyclewar.app
We aim to respond within 2 business days.
Frequently asked questions
Why is my territory not showing after a ride?
Territory updates after your ride ends and the server processes your points. This usually takes a few seconds. Pull down to refresh the map. If cells still do not appear after a minute, check that you had GPS signal during the ride.
The app drained my battery. What can I do?
CycleWar only keeps the screen on while a ride is active. GPS accuracy automatically reduces when you are stationary or riding slowly. If battery is still a concern, enable Low Power mode in your phone settings — the app will switch to a reduced-accuracy GPS profile automatically.
My ride did not record. What happened?
If you lose signal mid-ride, points are stored offline and synced when you reconnect. If the app crashed, look for a "Resume ride?" prompt the next time you open it. If neither helps, email us with the approximate ride date and time.
How do I delete my account?
Go to Profile → Account → Delete Account. This permanently removes your personal data. See our Account Deletion page for full details.
How is my home city calculated?
CycleWar determines your home city from where you have ridden most in the last 30 days. No address is required and you cannot set it manually — just keep riding.
Why does the app ask for 'Always' location permission?
Background GPS is required so the app can track your ride while your screen is off or you switch apps. This permission is only used while a ride is active — CycleWar never tracks your location when you are not riding.
What is the Home Privacy Zone?
The Home Privacy Zone lets you designate a radius (100–500 m) around your home. Cells within this zone are hidden from the public map and leaderboard, preventing other riders from inferring where you live. You can set it in Profile → Home Privacy.